1325 Wildwood Lakes Blvd, 31404, Naples, Florida

We’re open 24/7

Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I track my order?

To track your order, please click here (https://style.pozitivo.net/track-order/) and enter your order number and billing zip code. You will then be able to view all of your order and shipping details.te.

Can I make changes to my shipping address after I place my order?

We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order after it has been placed.

How long will my order take to arrive?

We pack and ship immediately and have your order on the way as quickly as possible, usually between 12-20 business days.
International orders may take over 2 weeks and up to 8 depending on which country you live in and customs.
If you do not get an order confirmation email immediately after you order, please email info@pozitivo.net and we can re-send you a fresh copy or figure out what happened.

(However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!)

How secure is shopping in the Online Shop? Is my data protected?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

Contact

You can email us at info@pozitivo.net